Drew McManus on the Orchestra business | est. 2003

TAFTO Contribution – Lisa Hirsch

Although she claims to be a technical writer, self described opera geek Lisa Hirsch’s writing reads like anything but dry, technical, stereo instructions.  Instead, her blog, The Iron Tongue of Midnight (I like it when people use some of the more obscure quotes from Shakespeare) is a veritable clearinghouse of fantastic ideas and discussions on a variety of culture concerns. Lisa’s TAFTO contribution is also one of the most unique and …

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The Time To Reset Fees Is Now

Ticket fees are always a sensitive topic but if there were ever a better time for organizations to revisit how setting fees and communicating those decisions to ticket buyers, it’s now. Following up on yesterday’s post about how orchestras should be reconsidering their ticket fee structure, it’s something I wasn’t actively thinking about until Lisa Hirsch starting writing about her encounters with post-pandemic ticket fees. In one tweet she points out …

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Meeting Old Friends For The First Time

Adaptistration People 022

There’s nothing quite as pleasant as connecting with someone you’ve been friends with for 15 years and enjoying a long dinner of talking shop. An even bigger thrill is when it’s the first time you’ve met face to face. That was exactly the case last night when I finally enjoyed meeting Lisa Hirsch in person. Regular readers will recognize her name as it pops up here on a regular basis thanks …

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Trifonov And The NYPhil

Adaptistration People 131

While away on vacation, I’ve been following the news about Russian pianist Daniil Trifonov is joining the New York Philharmonic’s board of directors. I don’t know Trifonov but have heard his recordings and think he’s certainly superb musician and based on insight from sources I trust, he’s a good person but I simply can’t figure out why this is news or what the NYPhil’s board expects Trifonov’s presence to actually contribute …

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Box Office Tip: Don’t Send Your Ticket Buyers To Hell

Devil Guy

Lisa Hirsch touched on one of my favorite pet-peeves via a post from 10/12/15 at the Iron Tongue of Midnight wherein she laments a recent online ticket buying experience that she dubbed “ticket buying hell.” It covers the usual vexations but one intriguing suggestion she offers is making sure board members endure process in order to experience what the public goes through when purchasing tickets. As someone who works on both …

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