It has been just about six months since the last time we examined the value of improving opera workplace satisfaction which means it is high time to see where things are related to your efforts on increasing the quantity and frequency of reviews at GlassDoor.com from arts administrators and staffers about their respective orchestra employers.
This article is part of an ongoing special series that tracks workplace satisfaction. We publish two installments per year. If you are interested in helping out by collecting data and identifying organizations that should be added to the list, let me know (I would be grateful for the assistance!).
A Few Highlights
Since January 2019:
- We added one new organization: Glimmerglass Summer Opera Festival.
- There were 23 new reviews across six organizations.
- The average score increased from 3.2 to 3.4 out of 5.0, or a 68 percent satisfaction rate.
Summer 2019 Results
| # reviews (current) | # reviews (previous) | Score, max 5.0 (current) | Score, max 5.0 (previous) | |
| Arizona Opera | 2 | 2 | 4.7 | 4.7 |
| Atlanta Opera | 3 | 3 | 2.1 | 2.1 |
| Austin Opera | 8 | 8 | 2.4 | 2.4 |
| Boston Lyric Opera | 4 | 4 | 3.2 | 3.2 |
| Chicago Opera Theater | 5 | 5 | 2.5 | 2.5 |
| Cincinnati Opera | 4 | 4 | 3.0 | 3.0 |
| Dallas Opera | 7 | 7 | 3.2 | 2.8 |
| Detroit Opera | 2 | 2 | 4.0 | 4.0 |
| Florida Grand Opera | 8 | 8 | 3.1 | 3.3 |
| Fort Worth Opera | 2 | 1 | 5.0 | 5.0 |
| Glimmerglass Festival | 13 | new | 4.4 | new |
| Houston Grand Opera | 11 | 11 | 3.3 | 3.3 |
| Los Angeles Opera | 9 | 9 | 2.3 | 2.3 |
| Lyric Opera of Chicago | 35 | 32 | 2.4 | 3.1 |
| Metropolitan Opera | 43 | 41 | 3.0 | 2.9 |
| Michigan Opera Theatre | 3 | 1 | 2.8 | 1.0 |
| Minnesota Opera | 5 | 4 | 3.1 | 2.8 |
| Nashville Opera | 2 | 2 | 3.8 | 3.8 |
| Opera Theatre of St. Louis | 6 | 6 | 4.4 | 4.1 |
| Portland Opera | 3 | 3 | 4.0 | 4.0 |
| San Francisco Opera | 19 | 18 | 3.3 | 3.1 |
| Santa Fe Opera | 5 | 5 | 4.8 | 4.5 |
| Sarasota Opera | 6 | 6 | 1.5 | 1.5 |
| Seattle Opera | 7 | 7 | 3.0 | 3.6 |
| Skylight Opera | 4 | 4 | 3.8 | 3.8 |
| Tulsa Opera | 4 | 4 | 3.3 | 3.3 |
| Utah Symphony & Opera | 2 | 2 | 4.5 | 4.5 |
| Washington National Opera | 6 | 6 | 4.3 | 4.3 |
Looking Ahead
Your efforts to improve workplace satisfaction transparency continue to bear fruit; as such, it is more important than ever to continue in this direction. The more you contribute, the better positioned you’ll be at implementing positive change by making sure more opera managers are aware that something like GlassDoor.com exists and can be used by both current and former employees.
Consequently, be sure you reach out and encourage your colleagues to leave reviews for their respective employers; it will only help accelerate progress.
Why This Matters
Regular readers know that the topic of Workplace Satisfaction is one of the more popular here at Adaptistration and even though it continues to remain firmly swept under the rug for the field as a whole, that doesn’t mean you can’t do something about it.
To that end, GlassDoor.com serves as a useful benchmark for gauging current and previous employee satisfaction and after a bit of research, it turns out there are enough employers listed in their database to produce a worthwhile overview.
Granted, there are certainly critics of services like GlassDoor.com, which allow members to post review content anonymously, but some Google sleuthing turns up more favorable reviews than not.
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