One of the biggest challenges for small to mid size budget organizations is properly testing new website designs before going live. It’s no wonder why this is such a challenge; implemented properly, the process should include live and remote user testing utilizing one of several tools made expressly for those purposes. But the reality is that process requires time and adds costs that many arts organizations simply can’t accommodate in their budget.
Fortunately, there’s still plenty you can do by way of remote user testing and if the tasks related to writing questions, how to ask for user tech info, etc. seems overwhelming, then I’ve got just the thing.
I published an article at ArtsHacker that walks you through each step in the process and even provides a free remote user testing template, complete with a full range of open and closed ended questions along with the list of devices, operating systems, browsers you need to gather from respondents.