I have been away since Friday for business and between that time and today have received dozens of email messages asking if I am going to publish something about an article which appeared in the February 14, 2007 edition of the Cleveland Scene…
Due to my work schedule, I only had time to read the article for the first time on Sunday afternoon and after going over the piece several times I have to say that I don’t think there is anything worthwhile to focus on at this point. I do believe there are some useful issues to examine at some point in the future from a dynamic perspective but they have nothing to do with any of the subjects raised in the article.
It seems we weren't the only ones thinking about customer relationship management (CRM) solutions via yesterday's satisfaction survey (please submit your position if you…
