Some recent work for a client led me to think about how much time orchestras spend on creating and maintaining a telephone etiquette policy. Furthermore, I wonder how many managers out there have ever taken the time to call their organization just to see how the voice mail system and employee telephone etiquette measures up…
In particular, I’m curious to discover how many organizations maintain a written telephone etiquette policy, how often that policy is reviewed with employees, and how often quality control measures are conducted to evaluate the effectiveness of that policy. To that end, thank you in advance for taking a few brief moments to complete this three question survey designed to shed some light on this issue:
In particular, I’m curious to discover how many organizations maintain a written telephone etiquette policy, how often that policy is reviewed with employees, and how often quality control measures are conducted to evaluate the effectiveness of that policy. To that end, thank you in advance for taking a few brief moments to complete this three question survey designed to shed some light on this issue:
