Phone Home – An Adaptistration Survey

Some recent work for a client led me to think about how much time orchestras spend on creating and maintaining a telephone etiquette policy. Furthermore, I wonder how many managers out there have ever taken the time to call their organization just to see how the voice mail system and employee telephone etiquette measures up…


kwality_contorl.jpgIn particular, I’m curious to discover how many organizations maintain a written telephone etiquette policy, how often that policy is reviewed with employees, and how often quality control measures are conducted to evaluate the effectiveness of that policy. To that end, thank you in advance for taking a few brief moments to complete this three question survey designed to shed some light on this issue:

TAKE ME TO THE SURVEY

About Drew McManus

"I hear that every time you show up to work with an orchestra, people get fired." Those were the first words out of an executive's mouth after her board chair introduced us. That executive is now a dear colleague and friend but the day that consulting contract began with her orchestra, she was convinced I was a hatchet-man brought in by the board to clean house.

I understand where the trepidation comes from as a great deal of my consulting and technology provider work for arts organizations involves due diligence, separating fact from fiction, interpreting spin, as well as performance review and oversight. So yes, sometimes that work results in one or two individuals "aggressively embracing career change" but far more often than not, it reinforces and clarifies exactly what works and why.

In short, it doesn't matter if you know where all the bodies are buried if you can't keep your own clients out of the ground, and I'm fortunate enough to say that for more than 15 years, I've done exactly that for groups of all budget size from Qatar to Kathmandu.

For fun, I write a daily blog about the orchestra business, provide a platform for arts insiders to speak their mind, keep track of what people in this business get paid, help write a satirical cartoon about orchestra life, hack the arts, and love a good coffee drink.

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