Enough Of What I Think, What’s Your Opinion?

The ubiquitous standing ovation. Just about every orchestra musician that blogs has written about this topic at one point or another and most share a common thread; audience response to a lackluster performance with a standing ovation can have an unintentional demoralizing impact. During the Springfield Symphony Orchestra (MO) board retreat last week, we talked about how the organization can develop its interaction with the audience and this topic popped up. But instead of warming up stale conversation leftovers, the organization’s board president, John Simmons, offered an intriguing personal encounter that is worth sharing…

john_h_simmons
John. H. Simmons

My family and I have been classical music patrons for many years and I have known many of our local orchestra members all my life. When I was first asked to join our local symphony board and began to attend more orchestra functions, including parties after concerts, I always made a point of expressing my enjoyment of the evening’s program. At some point, however, it struck me that I could learn more about the music, the attitudes of the players and the success of the concert if, rather than immediately offering my congratulations on a fine concert, I first asked orchestra members how they felt the concert had gone. This was always done in an open, friendly way, and in no way suggested that I was critical of the performance. The conversations that followed were not only enlightening, but also very animated and enjoyable. As a board member I also began to learn a great deal more about the inner workings of the orchestra and the music being played. We certainly learn more by asking others for their opinion, rather than being too quick to offer our own.
– John H. Simmons, Springfield Symphony Orchestra Board President

Not only would an approach like this make Emily Post proud (after all, etiquette is all about making others feel comfortable through sincere engagement), but is serves as an excellent example for why regular musician-patron interaction should be approached as a sort of cultural preventive maintenance measure.

John’s approach is simple and thoughtful plus as he points out, it serves as a critical step in building listener confidence. All of this conspires to serve as the cornerstone for increased participation and a sincere feeling of ownership in the institution. It also serves to help musicians marginalize the cog-in-the-wheel syndrome by providing an opportunity to express individual artistic assessment (surprise: it just might differ from that of the music director!).

I challenge everyone involved in this business to find at least one opportunity throughout the next season to practice John’s approach: ask an orchestra musician how he/she they felt the concert had gone.

Over the next several months, I’d love to hear firsthand accounts so take the time to write in with your experiences and we’ll revisit the topic from time to time to see what’s been going on.

About Drew McManus

"I hear that every time you show up to work with an orchestra, people get fired." Those were the first words out of an executive's mouth after her board chair introduced us. That executive is now a dear colleague and friend but the day that consulting contract began with her orchestra, she was convinced I was a hatchet-man brought in by the board to clean house.

I understand where the trepidation comes from as a great deal of my consulting and technology provider work for arts organizations involves due diligence, separating fact from fiction, interpreting spin, as well as performance review and oversight. So yes, sometimes that work results in one or two individuals "aggressively embracing career change" but far more often than not, it reinforces and clarifies exactly what works and why.

In short, it doesn't matter if you know where all the bodies are buried if you can't keep your own clients out of the ground, and I'm fortunate enough to say that for more than 15 years, I've done exactly that for groups of all budget size from Qatar to Kathmandu.

For fun, I write a daily blog about the orchestra business, provide a platform for arts insiders to speak their mind, keep track of what people in this business get paid, help write a satirical cartoon about orchestra life, hack the arts, and love a good coffee drink.

Related Posts

Comments (powered by Facebook)

5 thoughts on “Enough Of What I Think, What’s Your Opinion?

  1. And I don’t disagree with any of your sentiments. In fact, I cringe at some of the conversations that approach will produce. At the same time, I do think musicians need to learn to interact with patrons and especially board members in a way that enhances the individual’s understanding in the way John describes.

    I don’t think I would go so far as to say ALL musicians should interact but there’s a real disconnect as things currently exist and I think it could be bridged with some help (like the type Joe pointed to above).

  2. I would go further and even say that John (who’s btw actually my board president)is actually doing his due diligence as a board member and especially as the president. By being president of our “Association” and not just the board he feels its important to visit with everybody including the management staff.

    My favorite story regarding interaction: I was the guest conductor for the last concert of an Orchestra’s 21st season, I asked audience members and Orchestra members who had been there from the beginning to stand. There was thunderous applause. At the reception after wards I asked some of the founding musicians how much time they have spent with the founding audience members. The response…they had never met them! 21 YEARS!!!!! This should not happen. At our last concert of every season we started a tradition where some musicians volunteer to get there early enough to mingle with patrons in the lobby. They carry their instruments with them so that they will be easily to identify to those who met them when they are seated back in the orchestra. The smiles are huge as a result and the feedback is great..from both groups!

  3. I like Mr. Simmons’ approach, and I may try to adopt it in other situations myself.

    I’d like to think that most musicians know that it’s not a good idea to tell anyone (except perhaps one’s comiserating spouse or carpool) about the 47 wrong notes one played in tonight’s concert. However, there are many great answers to the question of “how did it go” that will serve to start an interesting conversation. For example, “the pacing was a little slower tonight than last night, and I thought that made the coda especially exciting. What did you think?” Or “gee the new piece is really tricky”, launching into the interesting challenges of the piece.

    By the same token, there are many questions that can be asked that don’t elicit an “uncomfortable” answer. For example: How is this week’s guest conductor different from last week’s? Or, Did you enjoy playing the Mozart or the Brahms more?

    At the same time, musicians can take the initiative to create a conversation by answering a simple compliment with “I’m so glad you enjoyed the concert, especially because it’s a really challenging program” and launching into a discussion of the challenges. Or “gee thanks! wasn’t the soloist wonderful?” and elaborating on why one thinks so.

    The important thing is to encourage more meaningful interactions between listeners and performers, and Mr Simmons’ idea is one good way to do that.

Leave a Comment

TWO WAYS TO SUBSCRIBE BY EMAIL:

Subscription Weekly
weekly summary subscription
Subscription Per Post
every new post subscription

Send this to a friend