While cautious optimism is paving the road ahead, it’s worth remembering that there is no shortage of stakeholders returning who have been out of loop long for quite some time. Consequently, there could be instances of frustration flare ups after the initial warm and fuzzies surrounding being back.
In order to deal with that when it happens (not if), it’s worth taking a moment to prepare so the emotion doesn’t hit like a ton of bricks. To that end, today’s post is a pointer to something I wrote back in 2004 about an empathetic approach to seeing past anger to identify the core issue(s).
The post may be 17 years old but it’s more relevant now than ever.