Drew McManus on the Orchestra business | est. 2003

Applying Parkinson’s Law To Create More Efficient Processes

Mon, Feb 2, 2022
by Drew McManus
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The latest installment in the series of articles I’m writing about how arts administrators can use the Laws of User Experience to be better at just about everything they do is now published!

This article focuses on Parkinson’s Law, which dictates any task will inflate until all the available time is spent. It’s common to apply this item to time management, it’s just as applicable to the processes we create for others. And while the article focuses on former, the lion’s share of content is about the latter.

There are several points of contact with examples you can explore:

  • Ecommerce Checkout Process
    • Required User Registration
    • Mutually Exclusive Shipping Info
    • Multi-Option Cart Donations
  • Online Forms And Lead Generation
    • Email Subscriptions

Using Parkinson’s Law To Become A Better Manager

About Drew McManus

"I hear that every time you show up to work with an orchestra, people get fired." Those were the first words out of an executive's mouth after her board chair introduced us. That executive is now a dear colleague and friend but the day that consulting contract began with her orchestra, she was convinced I was a hatchet-man brought in by the board to clean house.

I understand where the trepidation comes from as a great deal of my consulting and technology provider work for arts organizations involves due diligence, separating fact from fiction, interpreting spin, as well as performance review and oversight. So yes, sometimes that work results in one or two individuals "aggressively embracing career change" but far more often than not, it reinforces and clarifies exactly what works and why.

In short, it doesn't matter if you know where all the bodies are buried if you can't keep your own clients out of the ground, and I'm fortunate enough to say that for more than 15 years, I've done exactly that for groups of all budget size from Qatar to Kathmandu.

For fun, I write a daily blog about the orchestra business, provide a platform for arts insiders to speak their mind, keep track of what people in this business get paid, help write a satirical cartoon about orchestra life, hack the arts, and love a good coffee drink.

View all posts by Drew McManus | Website

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Adaptistration by Drew McManus LLC is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International.
Permissions beyond the scope of this license may be available at https://adaptistration.com/about/terms-of-use-and-permissions/.

PROFESSIONAL DISCLOSURE

Given the author’s position as an arts consultant and technology provider, he does not publish articles examining or focusing on current clients without first obtaining the client’s written permission.

EDITORIAL COMMITMENT

In order to ensure accuracy and provide a comprehensive perspective on any topic, I allow any individual or person officially representing an organization that appears in any Adaptistration article to submit a response which will be published, unedited. Responses are limited to 200 words and must address the issues at hand and the individuals and/or organizations must also be willing to maintain an open dialog for continued discussion.