How To Apologize Like A Boss

While airlines aren’t something businesses would want to pattern themselves after right now, there’s a great article from inc.com by Bill Murphy Jr. that diagrams what the author describes as an effective corporate apology.

He breaks everything down to five key components:

1. Excitement
2. Contrition
3. Self-confidence
4. Gratitude
5. Confidence

What’s perhaps most useful is how concise Murphy is with the analysis, it won’t take more than a few minutes to get through the entire article and be sure to keep it handy as a bookmark. It’s exactly the sort of thing you’ll want at your fingertips when needed.