Addressing Sidestepping Issues Head On

In the wake of a growing public relations quagmire over the US&O’s closed-then-open-but-now-twice-as-much subscription policy for Third Tier seats in the upcoming 2007-2008 season, the chairman of the organization’s marketing and public relations committee, E. Jeffery Smith, wrote a letter to the editor of the Salt Lake Tribune to assure the local public that all was well. Unfortunately, the letter casually sidesteps many concerns subscribers have been publicly complaining about…

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