Drew McManus on the Orchestra business | est. 2003

How To Apologize Like A Boss

Wed, Jul 7, 2022
by Drew McManus
While airlines aren’t something businesses would want to pattern themselves after right now, there’s a great article from inc.com by Bill Murphy Jr. that diagrams what the author describes as an effective corporate apology. He breaks everything down to five key components: Excitement Contrition Self-confidence Gratitude Confidence What’s perhaps most useful is how concise Murphy
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Advanced De-escalation: When You Can’t Avoid Controversial Topics

Tue, Jul 7, 2022
by Drew McManus
In a time when stakeholders are more on-edge than ever, it pays to brush up on basic de-escalation technics. To that end, I wanted to take a moment and point out something from Kelly Leonard, Executive Director of Learning and Applied Improvisation at Second City Works, who promotes a concept he calls “thank you, because…”
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Adaptistration by Drew McManus LLC is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International.
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PROFESSIONAL DISCLOSURE

Given the author’s position as an arts consultant and technology provider, he does not publish articles examining or focusing on current clients without first obtaining the client’s written permission.

EDITORIAL COMMITMENT

In order to ensure accuracy and provide a comprehensive perspective on any topic, I allow any individual or person officially representing an organization that appears in any Adaptistration article to submit a response which will be published, unedited. Responses are limited to 200 words and must address the issues at hand and the individuals and/or organizations must also be willing to maintain an open dialog for continued discussion.