Creating Better Surveys Using Narrative Driven Questions

Adaptistration People 060

Audience surveys have been around for ages but most I come across are still rooted firmly in an old-school approach that relies on a certain level of understanding on the part of respondents in order to be effective. But there’s value in considering an approach that relies more on narrative driven questions.

Narrative driven questions combine description and explanation of personal experiences in order to understand or explain reactions and behaviors, or to help someone like a respondent connect with responses in a more meaningful way.

This doesn’t mean traditional survey question formats go out the door, quite the contrary. Take for example the way a recent Washington Post political survey used narrative to enhance traditional multiple-choice questions.

As an aside: yes, the following example uses a political survey, but this post isn’t about politics. Five years ago, I wouldn’t have felt the need to make this point, but things change. I chose this survey because it is an excellent contemporary example of narrative driven survey techniques presented with an effective user interface. I hope anyone following the survey link will look at it through the lens of today’s topic: helping performing arts organizations create better surveys.

Response choices are presented as fill-in-the-blank options for a narrative driven topic question. Here’s how the survey presents a question about the topic of fracking:

Fracking has contributed to a boom in U.S. oil and gas production in the past decade, but it can affect the environment through groundwater contamination and continued reliance on fossil fuels. The U.S. should _______ fracking.

The respondent selects from a list of responses to complete the narrative. This question, and others in the survey, do a good job at placing equal amounts of value in learning as much as teaching. Key to this is finding shared understandings of the subject material and arriving at a response that builds confidence. To that end, did you notice there wasn’t a question mark anywhere near that survey question?

I’m curious to know if anyone has been actively incorporating this technic into their own efforts. If so, I’d love to see what you’re up to and learn more about your results compared to traditional survey question creation.

About Drew McManus

"I hear that every time you show up to work with an orchestra, people get fired." Those were the first words out of an executive's mouth after her board chair introduced us. That executive is now a dear colleague and friend but the day that consulting contract began with her orchestra, she was convinced I was a hatchet-man brought in by the board to clean house.

I understand where the trepidation comes from as a great deal of my consulting and technology provider work for arts organizations involves due diligence, separating fact from fiction, interpreting spin, as well as performance review and oversight. So yes, sometimes that work results in one or two individuals "aggressively embracing career change" but far more often than not, it reinforces and clarifies exactly what works and why.

In short, it doesn't matter if you know where all the bodies are buried if you can't keep your own clients out of the ground, and I'm fortunate enough to say that for more than 15 years, I've done exactly that for groups of all budget size from Qatar to Kathmandu.

For fun, I write a daily blog about the orchestra business, provide a platform for arts insiders to speak their mind, keep track of what people in this business get paid, help write a satirical cartoon about orchestra life, hack the arts, and love a good coffee drink.

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