Thanks to everyone who submitted a response to last week’s survey on the pros and cons of donor cultivation tracking software. The results were interesting in that they were weighted in the opposite direction from what I tend to hear from development professionals when talking to them.
Do you use donor cultivation tracking software that is part of your organization’s CRM (Customer Relationship Management platform)?
Respondents that indicated they didn’t use a solution integrated with their CRM all used stand alone donor cultivation app/software. No one indicated using spreadsheet (yay!)
How satisfied are you with features provided by your CRM based solution?
By and large, users were a mix of satisfied and not. Interestingly enough,no one indicated being “very satisfied.”
This was a small enough sample size (36) it doesn’t represent a broad enough cross section to draw any meaningful conclusions. Having said that, it would be fascinating to see a larger sample to see what ratio of development pros are starting to consider options outside their CRM and why.
It would be equally fascinating to see what pros with 20+ years’ experience thinks of their CRM based options and if they’ve evolved at a reasonable rate to keep pace with demand. I’m also curious to take a deeper dive into why a third of respondents really seem to hate their current solution.