The CRM/RFP Shuffle
There’s an intriguing article in the 7/21/2015 edition of Nonprofit Quarterly (NPQ) (h/t Joe Patti) that examines the bottomless rabbit hole that is trying to evaluate Customer Relationship Management (CRM) options, make a decision, and implement something that resembles what it was you were after in the first place. In short, the author laments about the frustration when dealing with providers and how easily it can be to get sucked into …