My, What A Timely Article
It seems we weren’t the only ones thinking about customer relationship management (CRM) solutions via yesterday’s satisfaction survey (please submit your position if you haven’t done so already). Joe Patti published an article over at Butts In The Seats titled What Is On Your Customer Relationship Management Wishlist? where he solicits feedback on what sorts of features you would like to see as part of an ideal CRM package. 55One item that caught …