Patron Service, Patron Experience, and Patron Care

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Last year, I cancelled a membership at one of Chicago’s premier art museums due to an issue with promised member benefits. In this case, the museum designed a benefit to help sidestep a well-known pain point in the form of long entrance lines. It was simple: members receive expedited entry. It is an effective benefit that works great…until it doesn’t. Like many museums, this one does not permit patrons to carry …

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I’ll Take The Job Description Turducken On Rye To-Go Please

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It’s no secret nonprofit performing arts admins are overworked and underpaid. Fortunately, the issue is starting to get more attention but that hasn’t done much to curtail what I’ve noticed as a growing trend of stuffing an increasing amount of duties and responsibilities into single positions. Traditionally, you’ll find something resembling the following three-tiered structure at most arts orgs: Director = Mid to late career, $$$ pay, runs a department, determines …

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Time To Update Your LinkedIn Profile

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It’s the beginning of the season so now is as good a time as any to suck it up and update your LinkedIn profile. During its early years I assumed LinkedIn would be one of the numerous social media platforms to go extinct, but they’ve managed to make it through so regardless how many steps it takes, it pays to keep your profile information up to date. Case in point, over …

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Happy Labor Day! Now Get Your Binge On

Take a moment to treat yourself today and get to learn about ins and outs of orchestra management from a humorous perspective by binge-reading all 157 episodes of  Who’s Minding The Score?, a satirical cartoon that provides a behind the scenes look orchestra life. It’s the ideal way to spend some of your Labor Day, really, just take a look at some of these characters… [easy-tweet tweet=”I’m spending part of my Labor Day reading …

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IT’S NOW OR NEVER For Your Chance To Be A #20NTC Influencer

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Today is the deadline for your chance to have a quantifiable impact on which sessions make it into the 2020 Nonprofit Technology Conference (#20NTC). 60 percent of decision-making juice comes from individual user votes so don’t think this is some sort of “we value your opinion until it comes time to make the decision” sort of thing. On the contrary, one of #20NTC’s most unique qualities is facilitating registered user favoriting for sessions they …

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