Tell Us How You Really Feel

A 9/25/21 Facebook post from conductor David Leibowitz caught my eye because it’s hard to miss something that begins with “Dear Met Opera: F*** you for your incredibly horrible online ticket purchasing site.” The full post provides more context: Dear Met Opera: F*** you for your incredibly horrible online ticket purchasing site. Timing out before one can pay is not good customer relations. I guess that when you don’t give a …

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Looking For Some Free, High Quality Social Media Templates?

Every so often I post an update to a series of articles that feature some free Photoshop templates I use for creating header images for Twitter and Facebook but this time around I found a set of really nice templates from Kambadastudio. They put together a series of free downloads for Instagram, TikTok, YouTube, LinkedIn, and Facebook; and by free, I mean actual direct downloads, none of the “give us your …

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Google Analytics 4 Is the New Coke Of Web Analytics

I’ll cut right to the chase: I’ve been telling my own clients to run parallel instances of their existing GA account alongside a new Google Analytics 4 (GA4) property because in case you didn’t already know, GA4 doesn’t import any of your existing data. That may change but as of now, it’s not a guarantee so running both at the same time means that even if you simply ignore the new …

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Get In On The Ground Floor

Have you ever wondered why your ticketing system is so difficult to use? Do you get exasperated at how freaking hard it is to get the data you need from your CRM? Do you drain hours wondering why you’re forced to use annoying workarounds to sell something as basic as a flex subscription (and why there’s no flex subscription product to begin with)? I’ve been watching clients pull their hair out …

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Don’t Get Caught With A Deer-In-The-Headlights Response to Ransomware Attacks

We’ve examined how important it is for any nonprofit performing arts organization to maintain a data breach policy in the event the group becomes the victim of a cyberattack and the next step in that process is preparing contingency plans for a ransomware attack. Data breach policies are must-haves to protect organizations and their patrons when cybercriminals access a network to steal data. Ransomware attacks also focus on accessing a network …

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