I’m going to steal something today from Joe Patti; specifically, his post from 1/3/2017 where he shares some insights from serving on the evaluation panel from ArtsHacker’s Most Creative People In Arts Administration.
In his post, Patti dives into the deep end of one submission that ultimately tied for top honor: Aubrey Bergauer’s blog at California Symphony. One of the posts that struck Patti is one that caught my attention as well but I promptly forgot to reference it in my post about the recipients from 12/30/2016.
I’ll let you gather the real meat and potatoes from Patti’s article but if you’re the type of reader who just can’t when it comes to click-throughs, he examines the importance of being earnest when it comes to crafting patron surveys.
In a nutshell, if you don’t plan on implementing change on something, don’t ask about it; or at the very least, explain to the respondent why it is beyond control.
Thanks to Patti for remembering to write something that slipped my mind and kudos to Bergauer and her colleagues for their work at the California Symphony blog.