Shop Talk Last Call: Cross Pollination In A Good Thing

It’s Last Call and today’s installment features S01E05 guests Zak Vassar and Jeff Vom Saal as they respond to the following reader question: “Are there advantages in having professionally-trained musicians in administrative roles?” Guests About Shop Talk The official podcast of, Shop Talk invites captivating guests to talk about engaging topics connected to the orchestra business. Shop Talk Archives | Shop Talk; Last Call Archives

An Exciting And Busy Week

This week includes a major milestone for that project I mentioned several months back about the new ticketing and CRM platform my company has been developing. As such, I’m taking part of the week off from blogging. The good news is tomorrow’s Shop Talk and Friday’s Last Call episode have been finished and in the hopper for more than a week so they will go out on schedule. This episode’s featured …

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The Latest Data Breach

You may have received a data breach notice from an arts organization that uses Blackbaud products. Long story short, Blackbaud was the target of a ransomware attack where the criminals managed to make off with some user data. The League of American Orchestras notified individuals in their database who may have had Personally Identifiable Information (PII) compromised. According to that email message, this included information “such as your physical and email addresses, …

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Basic Metrics Reporting Has Never Been Easier


Your group probably uses Google Analytics, but are you also using Google Search Console? Spoiler: you should. Fortunately, it’s easy to set up and once you do, you’ll benefit from one of the new features they rolled out this year in the form of monthly performance reports. Even if you’re someone who rarely touches analytics, you can get a good bit of useful top-level information from these reports. I published an …

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