How To Apologize Like A Boss
While airlines aren’t something businesses would want to pattern themselves after right now, there’s a great article from inc.com by Bill Murphy Jr. that diagrams what the author describes as an effective corporate apology. He breaks everything down to five key components: Excitement Contrition Self-confidence Gratitude Confidence What’s perhaps most useful is how concise Murphy is with the analysis, it won’t take more than a few minutes to get through the …
