What’s The Problem?

Moneyball is one of those movies that never gets old and one of my favorite parts is the “What’s the problem?” scene where Brad Pitt, who played Oakland A’s general manager Billy Beane, is frustrated with his scouts when they refuse and/or are incapable of thinking differently about their core problems. Nutshell: it’s the setup for the film’s overarching story of calling BS on conventional wisdom and the struggles involved with …

Read more

The Value Of A Paid Project Evaluation

Now that organizations are starting to emerge from pandemic operating mode, I’m starting to see an uptick in the number of groups requesting proposals for website and/or ticketing CRM projects. While the request for proposal (RFP) process is a tried-and-true method for finding providers, it’s not your only option. In many cases, it may not be your best option. Proposals tend to suffer from detail deficiencies and they don’t offer any …

Read more

Minimum Viable Anything Is An Oxymoron

Since launching UpStageCRM, the concept of Minimum Viable Product (MVP) has been paramount on my mind for the last two years. If you aren’t already familiar with the concept, Minimum Viability is a version of something, like a product, with enough features to be functional and provide value to users. Going from an idea to a clear list of MVP features is far easier than it sounds; in fact, the entire …

Read more

Not All Mobile Users Are Right-Handed

For whatever reason, I still see a lot of web design on mobile devices fall into the trap of using buttons that align primarily with the left or right side of the screen. For a low to mid priority call to action, that may be okay but for your highest priority items, like Buy Tickets, you want to use a little UX knowledge to arrive at the best option. To that …

Read more

Preparing For The 2022 Orchestra Compensation Reports

Typically, the annual Orchestra Compensation Reports are released toward the first half of June but they may be a few weeks later due to my usual assistant, who does an amazing job with the critical task of processing each orchestra’s filing, being unavailable due to health reasons. As such, it will take a little longer than usual to get everything processed. It’s worth taking this time to point out that this …

Read more