Drew McManus
The Cost Of Ownership Is On The Rise
Wed, Sep 9, 2019
by Drew McManus
Over the past year, I’ve noticed a larger than usual increase in the cost of strings every time my wife orders new sets. Price increases certainly aren’t unusual and the rate of increase has been steady over the past decade, but 2019 year-to-date increases are around twice the usual rate. This has an obvious impact
Arts Advocacy Action Alert: Making Net Neutrality A Campaign Issue
Mon, Sep 9, 2019
by Drew McManus
There’s a fabulous post from NTEN CEO, Amy Sample Ward, that reminds everyone of just how important it is to make Net Neutrality a key issue in the 2020 national elections. In addition to reminding everyone why Net Neutrality still matter and that the damage done in 2017 can be reversed, she provides a few
If Anyone Finds A Workday On The Floor, It’s Mine
Fri, Sep 9, 2019
by Drew McManus
The best thing about national holidays is the worst thing about national holidays: many of us can take the day off. But when you get to the end of the shortened work week, it always feels like you’re a little behind. And that’s precisely where I’m at today wondering how on earth Friday snuck up
Patron Service, Patron Experience, and Patron Care
Thu, Sep 9, 2019
by Drew McManus
Last year, I cancelled a membership at one of Chicago’s premier art museums due to an issue with promised member benefits. In this case, the museum designed a benefit to help sidestep a well-known pain point in the form of long entrance lines. It was simple: members receive expedited entry. It is an effective benefit
Tomorrow Is Baltimore’s Next Waypoint