Grand Rapids Ratifies Five Year Agreement, Here Are The Details You Need To Know

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After an official ratification process, the Grand Rapids Symphony’s (GRS) tentative five season long collective bargaining agreement (CBA) is now a done deal. The GRS and musicians issued statements on 4/5/2016 announcing the new five-year deal, which be implemented retroactively for the current 2015/16 season. Among the numerous details, one in particular worth pointing out is the establishment of substitute musician parity. But before we jump into that item, let’s take …

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Crawling Into The Minds Of Millennials

ladies night at the orchestra

In what often feels like an out of control, downhill tumble in the search for Millennial ticket buyers, the orchestra field routinely implements a variety of efforts to survey, analyze this demographic but sometimes, they show up right on your doorstep with everything you want to know. Case in point, Sarah Vansandt is a Millennial age producer, director, and editor who holds a bachelor of science degree in Communication with a concentration in Multimedia Journalism and …

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How Satisfied Are You With Your CRM Provider?

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There was a terrific Dilbert cartoon from 12/27/15 that does a great job at illustrating some of the strongest complaints I hear from arts managers about their interaction with customer relationship management (CRM) solutions and the providers who manage them. I posted the comic on the ArtsHacker Facebook page and solicited feedback on potential interest in one or more articles designed to help organizations avoid getting caught up in the sorts …

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Following Up On The Movement To Improve Workplace Satisfaction

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Several weeks ago, we examined the value of improving workplace satisfaction within the orchestra field via grassroots efforts; specifically, increasing the quantity and frequency of reviews from arts administrators and staffers about their respective institutions at GlassDoor.com. Since then there has been a noticeable increase in reviews with 10 new entries at seven orchestras. Of those, four reviews were for groups that only had reviews from 2014 or older so the …

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Box Office Tip: Don’t Send Your Ticket Buyers To Hell

Devil Guy

Lisa Hirsch touched on one of my favorite pet-peeves via a post from 10/12/15 at the Iron Tongue of Midnight wherein she laments a recent online ticket buying experience that she dubbed “ticket buying hell.” It covers the usual vexations but one intriguing suggestion she offers is making sure board members endure process in order to experience what the public goes through when purchasing tickets. As someone who works on both …

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