Web UX 101

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I recently wrapped up a workshop for Americans for the Arts and Pennsylvania Council on the Arts on Website User Experience with a terrific group of participants taking part in a two-year capacity building initiative titled Arts Marketing and Audience Engagement in the 21st Century: Building the Capacity of Pennsylvania’s Cultural Sector. It was a terrific afternoon; we covered a lot of ground and worked across a variety of skill levels …

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Let’s Talk About Arts And Technology

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Mark your calendar: Tuesday, April 18, 2019 from 12:30-2:00pm CT I’ll be taking part in Arts Alliance Illinois’ ARTS MOVE POLICY (AMP): Arts + Technology webinar. Thanks to the generosity of The Joyce Foundation and the Chauncey and Marion D. McCormick Family Foundation, registration is free of charge. This webinar is part of their larger AMP series, which take a deeper dive into topics as they intersect with the arts. Previous …

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Conventional Wisdom Is Rarely Either: Discuss.

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Do you know what a HiPPO is? I bet you’ve encountered one in a meeting whether you knew it or now. For those unfamiliar with the acronym, HiPPO stands for Highest Paid Person’s Opinion. HiPPo’s can be a real challenge to work with, especially if your goal is to create a data driven culture. To help turn the tide of HiPPO driven conventional wisdom, I published an article at ArtsHacker yesterday …

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Branding A Concerto

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I’ll be the first to admit my good fortune when it comes to having and insider’s view into some of my wife’s projects. One of the latest is a brand-new violin concerto written for her by award winning film composer, George S. Clinton. The concerto is unlike anything I’ve encountered; while it’s a formal violin concerto, it’s purposefully written in the style of an epic western film score. Consequently, George and …

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Providing Better Customer Service Through Enhanced User Experience Design

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Recently, my web development firm launched a new orchestra user website and we’re in the initial launch period where the site is live, but they haven’t announced it yet. When the time exists, these serve as great shake-down periods where we can iron out any wrinkles and use some initial visitor feedback and metrics to make last minute tweaks before the formal announcement. This project spent a good bit of time …

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