Drew McManus on the Orchestra business | est. 2003

Box Office

Let’s Science the Sh*t Out Of Social Distancing Ticket Revenue

Thu, May 5, 2020
by Drew McManus
There’s a fascinating article (h/t Rainer Glaap) at ActivityStream.com that examines very positive results from efforts to science our way through maximizing revenue during live events if halls reopen with social distancing regulations in effect. It’s a positive step in the direction we examined from 5/6/2020 in that Activity Stream’s work includes maximum effort analysis
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When It Comes To Post Covid-19 Event Activity, Don’t Get Sucked Into The Static Analysis Trap

Wed, May 5, 2020
by Drew McManus
In today’s operating environment, there are no shortages of anxiety triggers. Having said that, it’s not like we should be going out of our way to pile on. Case in point: I’m seeing a lot of static analysis generated alarmism. One of the best examples of this are a few articles making the rounds that
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Providing Better Customer Service Through Enhanced User Experience Design

Wed, Mar 3, 2019
by Drew McManus
Adaptistration People 196
Recently, my web development firm launched a new orchestra user website and we’re in the initial launch period where the site is live, but they haven’t announced it yet. When the time exists, these serve as great shake-down periods where we can iron out any wrinkles and use some initial visitor feedback and metrics to
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#TBT Straightjackets Of Our Own Design

Thu, Jun 6, 2018
by Drew McManus
Adaptistration People 149
It never ceases to amaze me how often missed opportunities are a feature, not a bug. Here’s an example: Tuesday’s post about influencer marketing generated a user email that asked a great question. As a musician I share Holly’s aversion to comps, though, I use them when available. The ‘influencer’ model seems well-suited to the
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Bach’s Office Bandit

Tue, Nov 11, 2017
by Drew McManus
Adaptistration People 132
As if comp tickets weren’t already a briar patch of a topic, you now have to worry about them covering up embezzlement. This latest example in alleged nonprofit crime happened right here in Chicago. The Chicago Tribune published an article on 11/10/2017 by John von Rhein that reports Chicago Opera Theater’s (COT) former box office
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Adaptistration by Drew McManus LLC is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International.
Permissions beyond the scope of this license may be available at https://adaptistration.com/about/terms-of-use-and-permissions/.

PROFESSIONAL DISCLOSURE

Given the author’s position as an arts consultant and technology provider, he does not publish articles examining or focusing on current clients without first obtaining the client’s written permission.

EDITORIAL COMMITMENT

In order to ensure accuracy and provide a comprehensive perspective on any topic, I allow any individual or person officially representing an organization that appears in any Adaptistration article to submit a response which will be published, unedited. Responses are limited to 200 words and must address the issues at hand and the individuals and/or organizations must also be willing to maintain an open dialog for continued discussion.