Box Office – Page 3 – Adaptistration

We’re Smart Enough To Fix The Online Ticket Buying Experience (Aren’t We?)

Tuesday, June 6th, 2017 by Drew McManus

I enjoyed a fascinating Facebook discussion yesterday that started off with someone ranting about ticket buyers being required to create accounts before being allowed to enter the online purchase process. The stream of anger and frustration from ticket buyers participating in the conversation was palpable but this problem has been known for years yet very little changes. Why aren’t we smarter than that? I’m not at liberty to share a link …

We’re Still Our Own Worst Enemy When It Comes To The Online Buying Experience

Thursday, September 29th, 2016 by Drew McManus

While attending the 2016 Arts Midwest conference in Milwaukee last month, I noticed one of the sessions was a pro/con debate on the subject of subscriptions. Instinctively, I let out a big sigh then furrowed my brow for a good five minutes. Despite how much time the field spends debating subscriptions, it never ceases to frustrate me that the real conversation is on how much revenue is being left on the …

Attack Of The 50 Foot Ticket Bots

Friday, June 10th, 2016 by Drew McManus

Ticket bots, programs used by unscrupulous ticket resellers to purchase large swaths of available tickets at lightning speed, are back in the news thanks to a sharp increase in predatory reseller tactics. Two articles in particular focusing on this problem are worth your time; the most recent is from the 6/7/2016 edition of the New York Times and the next is from the 1/28/2016 edition of npr.org. Both articles do a …

Take My Ticket, Please!

Monday, March 21st, 2016 by Drew McManus

About a decade ago, the notion of ticketless events was a hot topic but it was several years ahead of its time. Fortunately, the technology curve is beginning to catch up and we’re at a point in time where affordable solutions that are also user-friendly for both patron and organization have started trickling into the market. Joe Patti recently touched on this topic over at Butts In The Seats via a …

Box Office Tip: Don’t Send Your Ticket Buyers To Hell

Friday, October 16th, 2015 by Drew McManus

Lisa Hirsch touched on one of my favorite pet-peeves via a post from 10/12/15 at the Iron Tongue of Midnight wherein she laments a recent online ticket buying experience that she dubbed “ticket buying hell.” It covers the usual vexations but one intriguing suggestion she offers is making sure board members endure process in order to experience what the public goes through when purchasing tickets. As someone who works on both …