Box Office
We’re Still Our Own Worst Enemy When It Comes To The Online Buying Experience
Thu, Sep 9, 2016
by Drew McManus
While attending the 2016 Arts Midwest conference in Milwaukee last month, I noticed one of the sessions was a pro/con debate on the subject of subscriptions. Instinctively, I let out a big sigh then furrowed my brow for a good five minutes. Despite how much time the field spends debating subscriptions, it never ceases to
Attack Of The 50 Foot Ticket Bots
Fri, Jun 6, 2016
by Drew McManus
Ticket bots, programs used by unscrupulous ticket resellers to purchase large swaths of available tickets at lightning speed, are back in the news thanks to a sharp increase in predatory reseller tactics. Two articles in particular focusing on this problem are worth your time; the most recent is from the 6/7/2016 edition of the New
Take My Ticket, Please!
Mon, Mar 3, 2016
by Drew McManus
About a decade ago, the notion of ticketless events was a hot topic but it was several years ahead of its time. Fortunately, the technology curve is beginning to catch up and we’re at a point in time where affordable solutions that are also user-friendly for both patron and organization have started trickling into the
Box Office Tip: Don’t Send Your Ticket Buyers To Hell
Fri, Oct 10, 2015
by Drew McManus
Lisa Hirsch touched on one of my favorite pet-peeves via a post from 10/12/15 at the Iron Tongue of Midnight wherein she laments a recent online ticket buying experience that she dubbed “ticket buying hell.” It covers the usual vexations but one intriguing suggestion she offers is making sure board members endure process in order
We’re Smart Enough To Fix The Online Ticket Buying Experience (Aren’t We?)