Month: March 2022

Applying A Mix Of Empathy And UX To Offer New Ticket Buyers What They Want

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One of the more intriguing parts of designing the reserved seating process for UpStage was the user testing. It’s rare for nonprofit performing arts organizations to spend much time designing their online ticket experience around the new ticket buyer and that only leaves money on the table and untapped potential. When designing UpStage’s process, we made sure to rectify that oversight by creating one of the three primary user test groups …

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#TBT Remembering The Value Of Cultural Diplomacy

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While it should come as no surprise to see the global response to arts and culture organization breaking ties with conductor Valery Gergiev and soprano Anna Netrebko, the announcement from The Metropolitan Opera that they “can no longer engage with artists or institutions that support Putin or are supported by him” invites the question of how they will go about making that determination. When it comes to artists like Gergiev, quantifying …

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Time For Some Updates At Inside The Arts

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Back in November, Inside The Arts crossed the 14 year mark and I intended to roll out some design updates then but as things got pushed back a few months. Fortunately, design updates are patient and I managed to wrap things up and pushed everything live yesterday. While the homepage is where you’ll notice the bulk of new, the real work is under the hood by way of replacing some older …

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Malicious Misinformation In Action And What You Can Do To Stop It

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As a follow-up to last Friday’s post about reviewing your cybersecurity plans, I have a real-world example for item #5 from that list: “Keep a very close eye on your websites and email clients to make sure they are not compromised and being used to spread malware or misinformation.” Since the invasion of Ukraine, there’s been a huge uptick in spam misinformation from malicious Russian sources submitting comments that use compromised …

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