Let’s Learn More About Ticketing Software And Loyalty/Reward Functionality

Adaptistration People 055The article from 1/30/2015 about ticket revenue and artificial restrictions resulting from technical limitations from ticketing providers generated a great deal of traffic and based on public comments plus private messages, it seems there is ample interest in exploring this topic to a greater extent.

To that end, gathering some data is always a good place to begin; as such, I would be grateful for those of you among the ranks of arts administrators to take a moment out of your day and complete a brief ticketing software and loyalty/reward functionality survey.

Results from the survey will be published in a subsequent article by the end of February, 2015.

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About Drew McManus

"I hear that every time you show up to work with an orchestra, people get fired." Those were the first words out of an executive's mouth after her board chair introduced us. That executive is now a dear colleague and friend but the day that consulting contract began with her orchestra, she was convinced I was a hatchet-man brought in by the board to clean house.

I understand where the trepidation comes from as a great deal of my consulting and technology provider work for arts organizations involves due diligence, separating fact from fiction, interpreting spin, as well as performance review and oversight. So yes, sometimes that work results in one or two individuals "aggressively embracing career change" but far more often than not, it reinforces and clarifies exactly what works and why.

In short, it doesn't matter if you know where all the bodies are buried if you can't keep your own clients out of the ground, and I'm fortunate enough to say that for more than 15 years, I've done exactly that for groups of all budget size from Qatar to Kathmandu.

For fun, I write a daily blog about the orchestra business, provide a platform for arts insiders to speak their mind, keep track of what people in this business get paid, help write a satirical cartoon about orchestra life, hack the arts, and love a good coffee drink.

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2 thoughts on “Let’s Learn More About Ticketing Software And Loyalty/Reward Functionality”

  1. Hi,
    Just wanted to suggest that perhaps you add a box about if you use a third-party box office. For example, we do not sell our own tickets, but I know that our third-party box office uses Audience View. Just a thought.

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