Is There Ever A Time Where Two Wrongs Make A Right?

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Every now and then, we get to watch a “don’t do it this way” scenario unfold in real-time. Case in point, the recent Twitter spat between Vancouver Symphony Orchestra (VSO) music director, Bramwell Tovey, and American University Associate Professor CAS – Performing Arts and author of The Artful Manager culture blog, Andrew Taylor. What Happened Tovey posted a tweet pointing out an oversight in that evening’s concert by way of excluding …

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Signs That Your PR Problem Is Worse Than You Think

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Recently, an advertisement from Microsoft masquerading as an infographic crossed my path which deserves credit because it took a moment to realize it was an ad. But once you get past that item, it becomes clear that it is an attempt to dig up out of a very deep PR hole. Titled “5 Microsoft Azure Myths Debunked” it is clear to even those outside of IT circles that their product is …

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The New Face Of Damage Control

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The Toronto Symphony Orchestra (TSO) / Valentina Lisitsa firestorm is a good reminder that capable damage control and responsible flexing of social media muscle are important skills to develop and maintain. For organizations, damage control seems to be a lesson that is slow to matriculate. Remember the Richard Dare/NJSO crisis or the Detroit Symphony scrambling to backtrack on comments about hiring replacement musicians? Just wind your way through Adaptistration’s archives and you’ll …

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Book Burning: A Study In How To Shape Perspective

The 2012 Effie Awards, which recognize marketing ideas that work based on effective index rankings, awarded a trio of Gold Medals to Leo Burnett Worldwide for their Troy Public Library “Book Burning Party” campaign. When it comes to learning how to shape public perception and frame a debate, this campaign should be required reading.

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Lessons In Damage Control

If you’re anything like’s Susan Elliott, the one-two punch of interviews with Detroit Symphony Orchestra (DSO) executive vice president Paul Hogle appearing in the Detroit News (here & here) which attempted to clarify the replacement orchestra brouhaha left you thinking “huh?” If that’s not confusing enough, an interview with DSO president Anne Parsons in the 2/21/2011 edition of the Detroit Free Press sent an equally mixed message…

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