Double It And Take Half Off

Adaptistration People 038

We’re rapidly approaching the deadline for the big presentation which will mark the end of my Area-51 project and even though putting together a PowerPoint presentation is always something of mixed blessing this project throws an interesting wrench into the process. In particular, what is the best way to construct dual language slides without overloading content or losing viewer interest… So far, there are two primary options: Create two copies of …

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Adaptistration Poll: Subscriptions

Following yesterday’s article about the Met’s recent subscription issue, a number of readers sent in private email messages expressing an opinion about the future of subscriptions and how they related to performing arts organizations (including several from ballet folks – thanks for reading!). As such, it would be intriguing to find out where readers fall on the issue of subscription packages so take a moment to make your voice known through the following poll…

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A Good Problem To Have

The recent article by Dan Wakin in the 8/11/08 edition of the New York Times reporting on the problems encountered by Met subscribers attempting to exchange tickets presented a fascinating problem-solving scenario: how to anticipate and react to sudden increases in ticket sales. Wakin’s article did an excellent job at setting up the issue, establishing the level of patron displeasure, and presenting a comprehensive response from Met General Manager, Peter Gelb. Subsequently, from a behavioral change management perspective, I found some of Gelb’s statements intriguing…

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