Year: 2019

Providing Better Customer Service Through Enhanced User Experience Design

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Adaptistration People 196

Recently, my web development firm launched a new orchestra user website and we’re in the initial launch period where the site is live, but they haven’t announced it yet. When the time exists, these serve as great shake-down periods where we can iron out any wrinkles and use some initial visitor feedback and metrics to make last minute tweaks before the formal announcement. This project spent a good bit of time …

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Shop Talk: Pilot Episode, Poke It With A Stick

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Surprise! Today marks the inaugural episode of a new video podcast series where I sit down with movers and shakers in the field and talk shop. Today’s episode focuses on a topic near and dear to my own arts admin heart: substitute musician equal pay for equal work. I’m joined by a pair of leaders from the musician side of the equation, International Conference of Symphony and Opera Musicians (ICSOM) chairperson …

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There’s Always Something New To Learn When It Comes To Email Marketing

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Adaptistration People 054

I’m back from Knoxville where the pre-con workshop for the 2019 Southeastern Theatre Conference convention was a real hit thanks to such an engaged group of attendees. And even though I’ve been doing variations of this session with my co-presenter, Ceci Dadisman, she always manages to sneak some new content into the mix where I learn as much as the participants. I would normally post the Google slide deck for something …

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Get Your Organize On

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Adaptistration People 026

Up until a few days ago, I had not heard of Airtable but thanks to a recent overview at ArtsHacker by Ceci Dadisman, I now know it’s something I want to learn more about. You can never have too many options when it comes to optimizing your workflow and improving efficiency. According to AirTable, their platform is “part spreadsheet, part database, and entirely flexible.” It does seem to have two increasingly …

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More Metrics Thursday: Following-Up On Tuesday’s Audience Anxiety Post

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Adaptistration People 035

I was pleased to get a good amount of direct feedback in response to Tuesday’s post about audience anxiety over what to wear to concerts. The most requested item was additional metrics, so here’s a bit of additional data I can share. Location One of most common requests was a variation of the theme “were they from my city?” Chicago Los Angeles Houston Dallas Atlanta San Francisco Washington Toronto London Seattle …

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