Month: July 2021

Thinking About The Better Part Of Valor

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Assuming The Metropolitan Opera doesn’t settle the ongoing labor dispute with Musicians beforehand, July 18 may be the earliest date for details to emerge about the recent tentative agreement between the employer and IATSE (International Alliance of Theatrical Stage Employees). July 18 is the date IATSE members plan to hold their ratification meeting so it’s reasonable to assume that will be the earliest we can expect to see reliable details about the …

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Shop Talk Season 2 Is In the Works

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I am happy to report that Season 2 for Shop Talk is officially in production! We have several episodes scheduled and one of the first will include the most comprehensive collection of stakeholders in a single discussion talking about the process that ultimately produced their side letter for maintaining artistic activity over the pandemic. It’s going to be a fabulous discussion. Here are some additional topics you can look forward to: …

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Seat Selection Survey Results. So. Many. Hurdles.

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It’s no secret that even the best marketing campaigns are worthless if something prevents your target from completing the transaction. Consequently, the more we know about those hurdles, the better. For most performing arts organizations, allowing ticket buyers to select their own seats is a strong selling point. But if online buyers find that process frustrating, that strength becomes a weakness. To that end, the more the sector as a whole …

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Get In On The Ground Floor

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Have you ever wondered why your ticketing system is so difficult to use? Do you get exasperated at how freaking hard it is to get the data you need from your CRM? Do you drain hours wondering why you’re forced to use annoying workarounds to sell something as basic as a flex subscription (and why there’s no flex subscription product to begin with)? I’ve been watching clients pull their hair out …

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#TBT Speaking Of Digital Policies

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Yesterday’s post on ransomware attacks is a good reminder that you should check your website policies to make sure those digital ducks are in a row. Another consideration is if your group has embraced online streaming as a revenue stream, you almost certainly need to update existing policies to cover digital products. Fortunately, all of those items are covered in an article I wrote for ArtsHacker a few years ago. All …

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