Get In On The Ground Floor
Fri, Jul 7, 2021
by Drew McManus
Have you ever wondered why your ticketing system is so difficult to use? Do you get exasperated at how freaking hard it is to get the data you need from your CRM? Do you drain hours wondering why you’re forced to use annoying workarounds to sell something as basic as a flex subscription (and why
#TBT Speaking Of Digital Policies
Thu, Jul 7, 2021
by Drew McManus
Yesterday’s post on ransomware attacks is a good reminder that you should check your website policies to make sure those digital ducks are in a row. Another consideration is if your group has embraced online streaming as a revenue stream, you almost certainly need to update existing policies to cover digital products. Fortunately, all of
Don’t Get Caught With A Deer-In-The-Headlights Response to Ransomware Attacks
Wed, Jul 7, 2021
by Drew McManus
We’ve examined how important it is for any nonprofit performing arts organization to maintain a data breach policy in the event the group becomes the victim of a cyberattack and the next step in that process is preparing contingency plans for a ransomware attack. Data breach policies are must-haves to protect organizations and their patrons
Things May Be Coming To Head At The Met
Tue, Jul 7, 2021
by Drew McManus
First AGMA (American Guild of Musical Artists) settled and now IATSE (International Alliance of Theatrical Stage Employees). While neither side in the agreement has released information about the deal, the folks over at OperaWire.com have an inside source that says Met General Director Peter Gelb fell far short of the cuts he went to war over.
What Are You Seat Selection Pain Points?
Mon, Jul 7, 2021
by Drew McManus
Over the weekend, I posted a query on Facebook asking what sorts of pain points they encounter when selecting individual seats during the online ticket buying process. The feedback has been fascinating so I thought I would expand on that here with a survey. While I could populate the survey questions with options, I’m more
Did You See The News About The PayPal Fee Increase For Nonprofits?
Fri, Jul 7, 2021
by Drew McManus
Just a quick post today to point out that even though they didn’t make much noise about it, PayPal recently announced a range of fee increases that go into effect Aug 2, 2021. For nonprofits, the new rate includes a 63% increase to the per transaction rate ($.30 to $.49). This will hit groups looking
Showing Salaries Is Finally Catching On So Why Pump The Brakes?
Thu, Jul 7, 2021
by Drew McManus
It’s taken a few decades but nonprofit performing arts orgs are finally becoming comfortable with including salary ranges and hourly rates in job postings. The road from there to here was long and uphill; for instance, when Arts Admin Jobs began in 2011, I included a salary range field as a mandatory item and employers
The Time To Reset Fees Is Now
Wed, Jun 6, 2021
by Drew McManus
Ticket fees are always a sensitive topic but if there were ever a better time for organizations to revisit how setting fees and communicating those decisions to ticket buyers, it’s now. Following up on yesterday’s post about how orchestras should be reconsidering their ticket fee structure, it’s something I wasn’t actively thinking about until Lisa
Are You Thinking About Ticket Fees?
Tue, Jun 6, 2021
by Drew McManus
I just want to kick off this topic by posting a Tweet thread from the always sharp Lisa Hirsch, better known to some as the author of The Iron Tongue Of Midnight. Lisa has routinely tracked how organizations assign and deal with fees so it comes as no surprise to see she’s approaching this subject
Are You Inadvertently Cultivating An Us Against Them Environment?